Job Detail

  • Job ID 16389
  • Offered Salary 0
  • Career Level Management
  • Experience 3 - 4 Years or +
  • Industry Telecommunications
  • Qualifications Diploma

Job Description

CHINA MOBILE HONG KONG COMPANY LIMITED (“CMHK”) is the wholly-owned subsidiary of China Mobile Limited (HKEx: 941) (NYSE: CHL), which ranks 65th on the Fortune Global 500.

Our company strives to offer superior service experience and to become the preferable digital partner for customers. We are preserving an environment with trust, responsibility and caring. At CMHK, we commit to maximizing people’s potential and paving the way toward success for every striver. We are now inviting high caliber professional to join us.

CHINA MOBILE HONG KONG COMPANY LIMITED (“CMHK”) is the wholly-owned subsidiary of China Mobile Limited (HKEx: 941) (NYSE: CHL), which ranks 65th on the Fortune Global 500.

Our company strives to offer superior service experience and to become the preferable digital partner for customers. We are preserving an environment with trust, responsibility and caring. At CMHK, we commit to maximizing people’s potential and paving the way toward success for every striver. We are now inviting high caliber professional to join us.

In this position, you will:

  • Participate in business requirement gathering sessions to produce Business Process Flow and User Requirement related documentation (CRM, Complaint Handling System, Data Warehouse)
  • Develop dashboards to measure the customer feedback of customer programs/service offerings
  • Optimize all data processing mechanism in Complaint Handling System to improve data analysis for regular and ad hoc reporting
  • Complaint / Customer feedback – data collection and analysis
  • Project assistance & ad hoc task handling
  • Monthly reports preparation
  • Perform a wide range of customer-centric analysis including pre/post campaign analysis to understand how well a campaign has performed and whichtypes of customers are responded to it
  • Develop presentations consisting key findings, insights and actionable recommendations from analysis results
  • Monitor complaint trend to alert on potential complaint for preventive action.

To be successful in this position, you should meet the following requirements:

  • Higher Diploma or Degree holder in Statistics, Information Technology, Marketing related disciplines or equivalent
  • At least 3 years relevant experience in mobile telecom industry, few of which must be in supervisory level
  • Well organized, with analytical mind and good leadership skill. Tactful and customer-oriented, with positive attitude and pleasant personality
  • Proficiency in relational databases, SQL, SAS and FoxPro; knowledge and use of Excel, PowerPoint, Cognos, BI tools
  • Willing to work under pressure, self-motivated and able to work on shift

When you work:

  • 5 days work

What you enjoy:

  • Double pay
  • Discretionary bonus
  • Life insurance
  • Medical insurance
  • Annual leave
  • Birhtday leave
  • Birthday gift
  • Marriage leave
  • Compassionate leave
  • Staff discount

CMHK is committed to be an equal opportunity employer. We offer exceptional benefits package and the opportunity to work in a challenging environment. Personal data provided by applicants will be treated strictly in accordance with our personal data policy and for recruitment purposes only.

Please submit your application to us by clicking the APPLY NOW button and send your full resume with your availability, current and expected salary to us.

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