CX Specialist (Manager grade, 10-month contract)

Contract Full time @AXA in Banking & Finance , in Insurance , in Marketing / Public Relations , in Sales, CS & Business Development
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Job Detail

  • Job ID 21235
  • Offered Salary 0
  • Career Level Management
  • Experience 5 - 6 Years or +
  • Industry Insurance / Pension Funding
  • Qualifications Bachelor Degree

Job Description

Responsibilities

  • Communication re-design: Re-design communication to include relevant information and use more customer-friendly languages to improve customer experience
  • Project Management: Manage project and deliverables by coordinating with stakeholders to ensure the project is on time and budget, and delivered as agreed
  • Stakeholder endorsement: Coordinate stakeholder review of communication materials and requirement, and get their endorsement
  • eAdoption: Data analysis to help determine priority for eServices and eStatement roll out; support execution of initiatives and workshops and coordinating with stakeholders and IT to drive overall eAdoption target
  • Change management: Drive customer campaign on eAdoption and change management initiatives when new communication is being rolled out

Requirements

  • Experience in business process review, communication design, customer journey design or improvement
  • Good communication and project management skills
  • Able to work independently and proactively to deliver in accordance with schedule
  • Good team player to work in a diverse team as well as collaborate cross-functionally

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