
High Jewellery Sales Manager
Full time Permanent posted 3 years ago in Sales, CS & Business DevelopmentJob Detail
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Job ID 20379
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Career Level Others
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Experience Others
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Industry Retail & Wholesale
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Qualifications Others
Job Description
Job mission
Ambassador of the Maison, he/she has a high ability to transmit the passion and values of the Maison, he/she ensures a unique client experience before, during and after a sale, in or outside the boutique. He/she is an excellent performer in achieving sales targets and proactively develops through targeted and anticipated actions his/her client portfolio.
Main accountabilities
1. Sales Target Achievements
Ensures a unique and exceptional client experience during a sale, in and outside the boutique and during specific events
Perfectly anticipates, prepares and organizes exclusive high ticket presentations and client previews
Perfectly masters the steps of a sale (welcome, discover and understand, convince, close and develop)
Perfectly adapts according to clients’ needs and motivations
Strives to always improve and surprise the clients
Deals with ease during negotiations and objections
Acts as the privileged contact for the clients in case of Care Service
Meets individual and boutique sales targets, both quantitative and qualitative and notably on high ticket sales
Proposes and develops special orders regularly
2. Client Relationship & Portfolio Development
Cultivates exceptional client relationships, with international clients, to maintain and enhance the client loyalty of his/her current portfolio
Establishes action plans and strategies to increase and develop his/her client base, in collaboration with local and international HJ team, to treat existing high ticket clients, upgrade high potentials, and regain lost clients
Efficiently develops the client portfolio, notably through networking outside the boutique and having hunting in mind at all time
Participates to client events and to all high ticket client events and/or actions
3. Maison Referent
Represents the Maison in all high ticket events (Biennale, fairs, events, etc.)
Gives feedback on competition, market trends and client feedback regarding our creations
Key skills
Highly developed sales techniques
Strong communication, organization and analytical skills
Strategic & no-limit thinking
Client intelligence
Ability to deal with several regional cultures
Learn more about life at Cartier
Richemont owns several of the world’s leading companies in the field of luxury goods, with particular strengths in
jewellery, watches and writing instruments. Cartier joined the Group in 1988.
Learn more about the Group Richemont