Senior Customer Care Officer (Insurance)
Full time Permanent posted 3 years ago in Insurance , in Sales, CS & Business DevelopmentJob Detail
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Job ID 21411
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Career Level Others
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Experience 1 - 2 Years or +
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Industry Insurance / Pension Funding
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Qualifications Diploma
Job Description
Senior Customer Care Officer (Insurance)
Our client is a leading and well-reputable international insurance firm providing global insurance, investment management, and other financial services. They are looking for a high caliber to join their customer care team.
Job Responsibilities:
- Deal with customer complaints and provide equitable solutions in a timely manner
- Manage phone call, email and written correspondence; processing and follow-up on customer’s enquiries
- Resolve customer’s requests efficiently and provide solutions as well as to build strong relationship
- Develop and manage customers loyalty by providing quality service
- Perform administrative and ad-hoc duties; ensure all cases are recorded in system
Job Requirements:
- Advanced Diploma holder or above in Finance/ Insurance, or any related disciplines
- At least 2 years customer service experience in banking or insurance industry
- Preferably with progress in IIQE 1, 2, 3
- Strong communication and interpersonal skills
- Strong problem-solving skill and able to manage multi-tasks and work under pressure
- Fluency in spoken and written English and Chinese
Benefits / Remuneration
- 15 days paid annual leave
- Attractive year-end bonus
- Public holiday
- Alternate Saturday with overtime allowance
- Medical and dental insurance
- Comprehensive training and excellent career development
Adecco