Senior Customer Care Officer (Insurance)

Full time Permanent in Insurance , in Sales, CS & Business Development
  • Hong Kong Island, Hong Kong View on Map
  • Post Date : September 30, 2021

Job Detail

  • Job ID 21411
  • Offered Salary 0
  • Career Level Others
  • Experience 1 - 2 Years or +
  • Industry Insurance / Pension Funding
  • Qualifications Diploma

Job Description

Senior Customer Care Officer (Insurance)

Our client is a leading and well-reputable international insurance firm providing global insurance, investment management, and other financial services. They are looking for a high caliber to join their customer care team.

Job Responsibilities:

  • Deal with customer complaints and provide equitable solutions in a timely manner
  • Manage phone call, email and written correspondence; processing and follow-up on customer’s enquiries
  • Resolve customer’s requests efficiently and provide solutions as well as to build strong relationship
  • Develop and manage customers loyalty by providing quality service
  • Perform administrative and ad-hoc duties; ensure all cases are recorded in system

Job Requirements:

  • Advanced Diploma holder or above in Finance/ Insurance, or any related disciplines
  • At least 2 years customer service experience in banking or insurance industry
  • Preferably with progress in IIQE 1, 2, 3
  • Strong communication and interpersonal skills
  • Strong problem-solving skill and able to manage multi-tasks and work under pressure
  • Fluency in spoken and written English and Chinese

Benefits / Remuneration

  • 15 days paid annual leave
  • Attractive year-end bonus
  • Public holiday
  • Alternate Saturday with overtime allowance
  • Medical and dental insurance
  • Comprehensive training and excellent career development