Main Purpose of Job

• Develop and drive product strategy and proposition development to achieve strategic targets
• Be the key contact person of our alternative distribution partners
• Drive product initiatives in accordance with business strategy and distribution channels’ needs;
• Establish & implement methods, best practices and tools for product development, as well as performance monitoring;
• Ensure appropriate risk management governance and transparency of relevant technical and business decisions.

Key Accountabilities

Product Development and Technical Support & Governance

• Development and execution of product action plan for each year
• Take the ownership of product approval process
• Steer discussion with distribution channels, Claims, Underwriting, Medical Networks to align overall product strategy and implementation;
• Establish best practice and tools for product development and performance monitoring;
• Technical review and inputs to product proposition and benchmark including benefits and wording of new and refreshed products/ initiatives
• Review reinsurance arrangement to achieve optimal strategic alignment, product proposition and profitability, and contribute to arrangements with health service and process providers;

Strategic Partnership

• Be the key contact person of our alternative distribution partners
• Develop, manage the regular and ad-hoc communication and overall relationship

Product Propositions

• Strive for health and protection product innovations and feasibility study to enhance customer value propositions and business growth opportunities across distribution channels;
• Maintain and further develop product knowledge base to facilitate knowledge sharing and idea generation;
• Lead research and regular updates of market to identify opportunities and manage risks.

Performance Monitoring / Product Management

• Keep track of product performance and identify timely actions
• Issues resolution for existing products (e.g., clarification of T&Cs)
• Steer insights from technical analyses to drive business actions to improve portfolio performance and achieve targets;
• Recommend solutions to overcome challenges and risks;
• Co-ordinate and work with other teams (e.g., Claims, Underwriting, Medical Networks) to drive recommended solutions;

Other

• Participate in Strategy Planning and regular Business Reviews to drive Health & Protection strategy and actions to manage key business risks with internal and external stakeholders;
• Develop talent through appropriate guidance, training and development initiatives.

Experience and qualifications

• Proven experience in product development in insurance industry, especially Health (FHB experience will be a plus) and Protection (e.g. CI) business
• Strong working knowledge of insurance product development process, including proposition, marketing, operation, distribution and systems considerations
• Excellent communication, negotiation and influencing skills, including the ability to interact and partner with other team leaders to achieve objectives
• Familiar with insurance company business and operations in a multi-national company setting
• Strong drive, able to work independently and under pressure, take lead in designated projects with multiple stakeholders

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