Purpose & Overall Relevance for the Organization:

To support on achieving the goal of providing “the highest level of professional and efficient customer satisfaction” by connecting with various stakeholders on a global scale

Key Responsibilities:

• Pro-actively advice internal and external customers any critical issues affecting Purchase Order (PO) Management.
• Provide excellent service on workflow Tool to the internal/external customers as the key contact for resolving all issues related to PO Management.
• To establish and maintain excellent relationships with internal and external customers.
• Drive against specific KPI’s from workflow tools to improve standards and service results, following through on improvement opportunities wherever possible.
• Respond to incoming requests within specified time frames and handling customer inquiries in an efficient and professional manner.
• Be familiar with PO management processes and able to deliver the knowledge to customers.
• Achieve agreed department KPI’s to drive superior service delivery.
• Contribute to the team’s continuous improvement initiatives and targets.
• Handle ad-hoc projects and assigned initiatives as needed.

Key Relationships:

• SCM Market functions
• Sourcing Operations, LOs, and factories
• X-functional Global Product Supply
• Global functions such as Global Logistics, Global Sourcing, GIT

Knowledge Skills and Abilities:

• Strong command of both written and spoken English and Chinese
• Pleasant personality with good communication and interpersonal skills
• Quick learner with ability to work effectively and flexible enough to complete the job under time constraints
• Mature thinking, energetic, analytical, attention to details, well organized
• Take initiative toward problems and willing to take new challenges
• Good knowledge of standard Software applications (Excel, PowerPoint)
• Experience with SAP is preferred
• Advanced knowledge in Mathematics calculations and statistics a plus

Requisite Education and Experience / Minimum Qualifications:

• University graduates preferable in information system, business administration, logistics & supply chain operations or relative discipline
• Minimum three years practical working experience in supply chain area, preferably in multi-national company related to Apparel / Footwear industry
• Experience handling in order management, customer service is highly preferred

Adidas