Specialist Customer Service SCM (Two positions)

Full time Permanent in Sales, CS & Business Development

Job Detail

  • Job ID 21834
  • Offered Salary 0
  • Career Level Others
  • Experience 3 - 4 Years or +
  • Industry Trading and Distribution
  • Qualifications Bachelor Degree

Job Description

Purpose & Overall Relevance for the Organization:

To support on achieving the goal of providing “the highest level of professional and efficient customer satisfaction” by connecting with various stakeholders on a global scale

Key Responsibilities:

  • Pro-actively advice internal and external customers any critical issues affecting Purchase Order (PO) Management.
  • Provide excellent service on workflow Tool to the internal/external customers as the key contact for resolving all issues related to PO Management.
  • To establish and maintain excellent relationships with internal and external customers.
  • Drive against specific KPI’s from workflow tools to improve standards and service results, following through on improvement opportunities wherever possible.
  • Respond to incoming requests within specified time frames and handling customer inquiries in an efficient and professional manner.
  • Be familiar with PO management processes and able to deliver the knowledge to customers.
  • Achieve agreed department KPI’s to drive superior service delivery.
  • Contribute to the team’s continuous improvement initiatives and targets.
  • Handle ad-hoc projects and assigned initiatives as needed.

Key Relationships:

  • SCM Market functions
  • Sourcing Operations, LOs, and factories
  • X-functional Global Product Supply
  • Global functions such as Global Logistics, Global Sourcing, GIT

Knowledge Skills and Abilities:

  • Strong command of both written and spoken English and Chinese
  • Pleasant personality with good communication and interpersonal skills
  • Quick learner with ability to work effectively and flexible enough to complete the job under time constraints
  • Mature thinking, energetic, analytical, attention to details, well organized
  • Take initiative toward problems and willing to take new challenges
  • Good knowledge of standard Software applications (Excel, PowerPoint)
  • Experience with SAP is preferred
  • Advanced knowledge in Mathematics calculations and statistics a plus

Requisite Education and Experience / Minimum Qualifications:

  • University graduates preferable in information system, business administration, logistics & supply chain operations or relative discipline
  • Minimum three years practical working experience in supply chain area, preferably in multi-national company related to Apparel / Footwear industry
  • Experience handling in order management, customer service is highly preferred